Paul started his career as an intern at Amelia Island Plantation in Florida and later became Assistant Banquet Manager at La Quinta Resort & Club in Palm Springs. He held many positions at the resort and then landed a position in sales. He moved to Tucson to work for Sheraton El Conquistador Resort, which a Hilton in 2003. Finally, he had the opportunity to work at JW Marriott Starr Pass Resort & Spa in sales, where he has been for the past seven years. He says, since he earned his CTA designation...
EMPLOYER SPOTLIGHT
GO Airport Connection has over 60 CTAs on staff! GO Airport Connection front-line employees are required to obtain their CTA certification within 90 days of being hired. General Manager, Mike Schneider says, "The biggest benefit to us has been seeing the level of pride that our employees take in their job. They are asking customers more questions about what they are interested in, what they want to know and thus, providing a better customer experience." Not only does GO Airport Connection pay the enrollment fee for each employee...
TESTIMONIAL
Greater Lansing CVB
"The focus groups accelerate buy-in to the program by the community and provide instant feedback and insights from the stakeholders. In addition, the predicted attributes of the CTA program played out in the focus groups, reinforcing the value and validity of the program."
Lee Hladki, President/CEO
Greater Lansing CVB
Launch Date: August 2010
Schedule of Classes
Step 1 - Select Program City Select the program city nearest you. CTA classes are offered throughout the program city area.