Press Releases

Industry Leaders Colleen Rickenbacher and Mickey Schaefer Announce Collaboration on Customer Service and Cultural Competency Training

Release Date: January 27, 2010

Two industry powerhouses combine their expertise to create new customer-service tools that help workforces provide exceptional service to international visitors by developing an understanding of the customs of other countries.


Certified Tourism AmbassadorTM Program Certifies its 5,000th Frontline Ambassador

Release Date: June 17, 2009

A volunteer for the 2010 World Equestrian Games, to be held in Lexington, Kentucky, has become the 5,000th Certified Tourism AmbassadorTM (CTA) in the growing nationwide Certified Tourism AmbassadorTM program administered by the Tourism Ambassador InstituteTM.

CTA Pride

CTA IN THE NEWS

Gettysburg 'ambassadors' train for 150th
Posted 01/15/2010
The Journey Through Hallowed Ground is training workers on the front lines...
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Celebrating the Success of the NTTAP
Posted 01/07/2010
The Dallas/Fort Worth Area Tourism Council (DFWATC) and Foundation are pleased...
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Harpers Ferry Workers Become 'Tourism Ambassadors'
Posted 01/02/2010
As the anniversary of the Civil War approaches...
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Ready, Set, Spokane!
Posted 12/29/2009
When expecting guests from out of town most folks give their home an extra-thorough cleaning.
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McKinney CVB staff receives hospitality certification via national program
Posted 11/19/2009
The McKinney CVB staff recently completed...
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Lexington Cops Certified In Bluegrass Tourism
Posted 08/14/2009
Many CVBs have made considerable efforts ...
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Cities Turn Workers into Tourism Ambassadors
Posted 07/10/2009
The Certified Tourism Ambassador program ...
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Frisco leaders converge on Collin College for ambassador program
Posted 06/15/2009
A mayor, chamber of commerce president...
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If a tourist walked into your business and asked about local history, would you know the answers?
Posted 01/28/2009
It’s a daunting question that hotel clerks...
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Anaheim signs up Disney District workers for tourism etiquette classes
Posted 08/03/2008
If Disneyland is the Happiest Place on Earth...
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