Featured Articles

8 Qualities of Remarkable Employees

Posted 02/21/2012
Here's what makes a great employee remarkable Read Original Article

Sacrificing Soul for Service?

Posted 01/27/2012
Atmosphere has a huge impact on how we experience our meal Read Original Article

Face off: Hotel staff taught to read guests' body language

Posted 10/25/2011
Forget calling the front desk. If you're a guest at an Affinia hotel, the staff will try to figure out Read Original Article

A Logo is Not a Brand

Posted 06/23/2011
Lots of organizations come to our company, Advertising for Humanity, asking for "a new brand." Read Original Article

How I overcame my prejudice against Buffalo

Posted 06/22/2011
This is a great article - it shows how people have the ability to make your destination memorable. Read Original Article

"No Problem" is Apparently a Big Problem!

Posted 05/27/2011
We hear what bugs people a lot - and often. One of the most common comments we've heard recently is Read Original Article

Good Customer Service Earns Rewards

Posted 05/04/2011
Consumers will spend more with companies that provide great service, according to a survey exploring attitudes and preferences toward customer service... Read Original Article