FairBridge Improves Customer Service with Certified Tourism AmbassadorsPosted 08/20/2012
The hospitality firm headquartered in downtown Spokane, FairBridge Hotels International, announced expanded training standards to include tourism ambassador certifications for front of house employees. For employees at the Spokane FairBridge Inn Express and even employees in the corporate offices, this means encouragement to attain the Certified Tourism Ambassador (CTA designation)
"We are so impressed by the content of the CTA course that we're recommending it for all front desk agents in the cities where it's available," said Frederick Schoener, director of brand operations. "Anything that gives FairBridge an advantage while also improving tourism service standards for the destination as a whole gets our support."
Relationship revenue manager, Skyler Reep, was the first FairBridge employee to attain his CTA certification. "Although my direct hotel guest contact is limited, I found the advanced
CTA literature explains, "The Certified Tourism Ambassador Program is a groundbreaking nationwide
About FairBridge Hotels International - FairBridge Hotels brand offers a customized model and flex-concept approach as an alternative to the traditional franchise method by allowing operators to join a membership organization that offers the affiliate members a unique, vibrant, and dynamic brand identity with complete back-end operational support without having to assume any of the complex burdens of hotel franchise relationships. FairBridge offers the flex-concept membership-based affiliation, a flat-rate fee system "that operators prefer over the traditional outdated and expensive franchise model," says Fredrick Schoener, Director of Brand Operations. The complete suite of offerings from FairBridge spans across all major