Healthy Living in Rochester: The Mayo Clinic Effect

Posted 01/10/2014
by Beth Erickson
Virgin Atlantic Blog

Exceptional Service

Whether you're a patient undergoing medical care or a tourist, you'll notice something different here. More than 600 individuals-from executives to frontline staff-are trained as Certified Tourism Ambassadors (CTAs). That means everyone is invested in a quality experience. At area hotels, that means meeting customized needs for patients and even making it easier to bring along the creature comforts from home, like Rover. At the Hampton Inns, that translates into exceptional service that even includes scraping the snow off the windshields of guests' cars during winter. It's about lightening our everyday burdens.

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