Management Team Members of the Plano CVB Become CTAs
Posted 07/13/2010The management team of the Plano CVB and...
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Success Stories
The CTA Program benefits all stakeholders within a destination. Working together - not apart - to build regional tourism!
CVBs/Convention Centers
- Baltimore has trained its 200 convention center employees through special partnership
- CVB Visitor Center volunteers and staff on board!
Hotels/Lodging
- Strong industry support ranging from luxury resorts to select-service properties
- Greater Phoenix program is administered by the Valley Hotel & Resort Association
- GM's state it complements their brand & service training with destination "product knowledge"
Shopping/Retail
- Malls and retail outlets indicate appreciation for feeling "connected" to tourism.
Airports
- PHX - Phoenix Sky Harbor Airport - Information Booth staff are all CTAs & use CTA Resource Guide!
- BWI, TUS, MCI - Baltimore/Washington Airport, Tucson Int'l. Airport, Kansas City International Airport - airport ambassadors, airport personnel and concessions are CTAs.
- DFW - Dallas/Fort Worth Airport - Terminal managers will train retail, F&B outlets and volunteers!
Government/Police
- Over 500 Police Officers in Lexington, KY have become certified!
- Anaheim tourism assistance department want police officers as CTAs to help traveling public.
- Strong support from local governments. Two Mayors have become CTAs!
Transportation
- Baltimore Yellow Cab owner wants 200 drivers to become CTAs. Kansas City, Anaheim and Dallas Yellow Cab management are strong supporters.
- Tucson, KC and Milwaukee airport shuttle companies love the program.
- Both public and private transportation companies on board!
Restaurants
- Attraction-themed restaurants and other venues' hostess & servers enjoy value of CTA program.
Concierges
- Milwaukee corporate concierges utilizing the program to assist high-profile visitors
- Greater Phoenix concierge association encouraging all new concierges to become CTAs!
Attractions & Services
- Over 275 CTAs trained at Phoenix area casino. Virginia area National Park Service on board, as well!
- Strong support from attractions in all areas! Even RV Parks CTAs welcome visitors!
WHAT EMPLOYERS ARE SAYING
Tom McArthur, Communications Director
"The CTA Program has connected us to our peers in different parts of the industry. We now have a common bond, a human connection.
The program has given our employees tools, they have the collective wisdom of the class materials. They have more to talk about with our guests. They have answers in their head, thereby, quicker responses to questions."
Tom McArthur
Communications Director
The Davenport Hotel
Spokane, WA
The program has given our employees tools, they have the collective wisdom of the class materials. They have more to talk about with our guests. They have answers in their head, thereby, quicker responses to questions."
Tom McArthur
Communications Director
The Davenport Hotel
Spokane, WA
The management team of the Plano CVB and...
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