Success Stories

The CTA Program benefits all stakeholders within a destination.  Working together - not apart - to build regional tourism!

CVBs/Convention Centers

• Baltimore has trained its 200 convention center employees through special partnership
• CVB Visitor Center volunteers and staff on board!

Hotels/Lodging

• Strong industry support ranging from luxury resorts to select-service properties
• Greater Phoenix program is administered by the Valley Hotel & Resort Association
• GM's state it complements their brand & service training with destination "product knowledge"

Shopping/Retail

• Malls and retail outlets indicate appreciation for feeling "connected" to tourism.

Airports

• PHX - Phoenix Sky Harbor Airport - Information Booth staff are all CTAs & use CTA Resource Guide!
• BWI, TUS, MCI - Baltimore/Washington Airport, Tucson Int'l. Airport, Kansas City International Airport - airport ambassadors, airport personnel and concessions are CTAs.
• DFW - Dallas/Fort Worth Airport - Terminal managers will train retail, F&B outlets and volunteers!

Government/Police

• Over 500 Police Officers in Lexington, KY have become certified!
• Anaheim tourism assistance department want police officers as CTAs to help traveling public.
• Strong support from local governments.  Two Mayors have become CTAs!

Transportation

• Baltimore Yellow Cab owner wants 200 drivers to become CTAs.  Kansas City, Anaheim and Dallas Yellow Cab management are strong supporters.
• Tucson, KC and Milwaukee airport shuttle companies love the program.
• Both public and private transportation companies on board!

Restaurants

• Attraction-themed restaurants and other venues' hostess & servers enjoy value of CTA program.

Concierges

• Milwaukee corporate concierges utilizing the program to assist high-profile visitors
• Greater Phoenix concierge association encouraging all new concierges to become CTAs!

Attractions & Services

• Over 275 CTAs trained at Phoenix area casino. Virginia area National Park Service on board, as well!
• Strong support from attractions in all areas! Even RV Parks CTAs welcome visitors!