Amy Huggins, CTA, Columbus, OH
2015 Tourism Ambassador Institute 'CTA of the Year'
Name a specific example of how being a CTA helped you help a visitor?
"I cannot think of just one. I feel as if CTA should not be something you do, but instead it should be part of who you are. So I encompass all traits of a CTA in everything I do each day."
Desha Creecy , Asst. General Manager of The Trolley, says of the CTA Program, "our team has really benefitted from the Exceeding Customer Expectations training. Our drivers actively listen to our customers for opportunities to provide help in any way they can." Each front-line employee is required to become a CTA to graduate from Arlington Trolley's Employee Training Program...READ MORE
"The CTA Program is the rallying cry that has brought the community together. It has aligned the community to our goal of exceeding our visitors' expectations. Our businesses "wave that flag". It unifies the community."
Jay Burress, CTA, President & CEO