CTA SPOTLIGHT
Carolyn Woodmansee, CTA
Spokane, WA
Spokane, WA
Carolyn has been a volunteer for the Spokane Regional Convention & Visitors Bureau for over seven years. She chose to be a volunteer because she loves people! She thought it would be a great way to meet new people and help make their experience in Spokane wonderful!
When the CTA program was first introduced to Spokane, she jumped at the chance! She wanted to learn more about Spokane...
When the CTA program was first introduced to Spokane, she jumped at the chance! She wanted to learn more about Spokane...
EMPLOYER SPOTLIGHT
Desha Creecy , Asst. General Manager of The Trolley, says of the CTA Program, "our team has really benefitted from the Exceeding Customer Expectations training. Our drivers actively listen to our customers for opportunities to provide help in any way they can." Each front-line employee is required to become a CTA to graduate from Arlington Trolley's Employee Training Program...
TESTIMONIAL
"Our front-line tourism employees are our greatest resource for word-of-mouth promotion with our visitors and advocacy for our industry. We're very proud to have initiated the concept of a front-line certification program and to have been directly involved in the development of the Certified Tourism AmbassadorsTM nationwide certification program."
Rick Hughes, CDME, President & CEO
Kansas City Convention & Visitors Association
Launch Date: May 2006
Rick Hughes, CDME, President & CEO
Kansas City Convention & Visitors Association
Launch Date: May 2006
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Tourism Ambassador Institute™
