CTA SPOTLIGHT

Erin Gurtel, CTA
Spokane, WA
Erin Gurtel, CTA <br/>Spokane, WA
Erin Gurtel embodies the CTA Spirit! As Marketing/Sales Manager for the Spokane County Fair & Expo Center, she says, "I love to roll out the CTA red carpet for people visiting Spokane." Erin's specialty is putting on large festivals and community events. She says it was particularly gratifying when she received an email from a visitor thanking her...

EMPLOYER SPOTLIGHT
Desha Creecy , Asst. General Manager of The Trolley, says of the CTA Program, "our team has really benefitted from the Exceeding Customer Expectations training. Our drivers actively listen to our customers for opportunities to provide help in any way they can." Each front-line employee is required to become a CTA to graduate from Arlington Trolley's Employee Training Program...

TESTIMONIAL

"The Greater Phoenix CVB is proud to be working with our industry partners on the Valley Tourism Ambassadors Program. As attractive as our destination is, so often it's the people visitors encounter at our hotels and attractions who have the power to make the most lasting impression. This certification process shows we are committed to helping our front-line tourism representatives deliver a level of hospitality, knowledge and passion that is as memorable as our sunny weather and scenic beauty."

Steve Moore, President & CEO
Greater Phoenix Convention & Visitors Bureau
Launch Date: September 2007

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