CTA SPOTLIGHT

Tom Yates, CTA
Lexington, KY
Tom Yates, CTA <br> Lexington, KY
Tom began working at DeSha's Restaurant in 1985 and has done almost every job in the restaurant. His passion for theatre, cooking, and hospitality has brought him to where he is now. He loves the front of house of the restaurant because of the interaction with tourists and customers. He says, "people ask one simple question, and I'm pulling out maps...

EMPLOYER SPOTLIGHT
People travel many miles just to shop at River Park Square in Spokane, the premier shopping center in the Inland NW. Providing a high level of service for their customers is very important. Bryn West, Asst. Director of Marketing says, "As CTAs, our staff has enhanced their ability to serve our customers, many of which come from out of state, or Canada."

TESTIMONIAL

"Over 10 million out of town visitors enjoy Fort Worth annually and that number doesn't include our own 700,000 citizens who enjoy our city. The CTA program motivates and better informs our hospitality industry associates and improves the service levels and guest/visitor experiences throughout our North Texas Metroplex."

David DuBois, CMP, CAE, CTA, President & CEO
Fort Worth Convention & Visitors Bureau
Launch Date: May 2009

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