CTA SPOTLIGHT

Beth Gardner, CTA
Kansas City, MO
Beth Gardner, CTA <br> Kansas City, MO
Before becoming a KCI Ambassador, Beth Gardner was Director of Leisure Operations for a large travel agency in Kansas City. She was in travel for almost 19 years before retiring. Volunteering as a KCI Ambassador was a great fit for her coming out of travel. She loves helping people. She says, "what I like most about being a CTA is meeting new people and receiving positive reactions from the information I share with them."

EMPLOYER SPOTLIGHT
Desha Creecy , Asst. General Manager of The Trolley, says of the CTA Program, "our team has really benefitted from the Exceeding Customer Expectations training. Our drivers actively listen to our customers for opportunities to provide help in any way they can." Each front-line employee is required to become a CTA to graduate from Arlington Trolley's Employee Training Program...

TESTIMONIAL

"Over 10 million out of town visitors enjoy Fort Worth annually and that number doesn't include our own 700,000 citizens who enjoy our city. The CTA program motivates and better informs our hospitality industry associates and improves the service levels and guest/visitor experiences throughout our North Texas Metroplex."

David DuBois, CMP, CAE, CTA, President & CEO
Fort Worth Convention & Visitors Bureau
Launch Date: May 2009

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