Lisa Kristensen, CTA, Columbus, OH
Guest Relations Mgr., Columbus Zoo and Aquarium & Zoombezi Bay
"Having guests visit often from overseas the CTA program has encouraged my family to get out and explore new things. Also in every class we teach I walk away with a list of things to do, see, and places to eat! Being a CTA is a great! I learn new things all of the time and am encouraged and more likely to do things I may not have done before!"
What do Disneyland and Advanced Parking Systems (APS) have in common? Yes, they are both in Anaheim, CA, but more importantly, they are both focused and committed to providing the best possible guest experience. APS has proudly handled the valet parking operation at the Hilton Anaheim...READ MORE
"We have always relied on our front line personnel throughout Columbia to be great ambassadors for our destination. The implementation of the CTA program has allowed us to ensure that everyone is welcoming and sending the same messages to the thousands of visitors we have every week. We've had people go through our program ranging from hoteliers to real estate agents and police officers to bartenders, and the feedback from participants has been enthusiastic. Being a CTA city gives us an advantage because we know our visitors are welcomed to our community and given an experience that is above and beyond their expectations."
Amy Schneider, CTA, Director
City of Columbia MO/Convention & Visitors Bureau