Sid Atkin, CTA, Ann Arbor, MI
Front Office Manager, The Dahlmann Campus Inn
"As a Front Office Manager, I oversee the guest experience at the Campus Inn. It was great that so many points of our own training were reinforced and expanded upon during CTA training. Danielle and Amanda did such a great job facilitating, that afterwards we were all in agreement that all our line level employees would benefit greatly from this program. We scheduled another training with nearly 60 people attending throughout the company! Feedback was strong from all involved."
What do Disneyland and Advanced Parking Systems (APS) have in common? Yes, they are both in Anaheim, CA, but more importantly, they are both focused and committed to providing the best possible guest experience. APS has proudly handled the valet parking operation at the Hilton Anaheim...READ MORE
"Nothing is more satisfying than seeing the excitement about the destination and the drive to make a difference by our participants at the end of each class. You know you are creating true destination ambassadors.The program educates participants on how to make every visitor experience positive. These positive experiences have immeasurable benefit in the long-term success of tourism and even economic development."
Wes Rhea, CTA, Executive Director