Amy Huggins, CTA, Columbus, OH
2015 Tourism Ambassador Institute 'CTA of the Year'
Name a specific example of how being a CTA helped you help a visitor?
"I cannot think of just one. I feel as if CTA should not be something you do, but instead it should be part of who you are. So I encompass all traits of a CTA in everything I do each day."
"Since our staff has become certified, they are now more proactive, more confident, more approachable and always have a smile on their face. They are able to draw the visitor out and offer accurate and personalized information," says Missy Geppi-Bowersox, Executive Vice President of the Geppi's Entertainment Museum in Baltimore. She says, "People CHOOSE where they want to spend their travel dollars, and we want them to spend with us...READ MORE
"The program has helped us to align the divergent sectors of our highly dynamic industry and to speak with one voice regarding the amazing amenities, services and attributes our destination boasts. It was just what we needed. Based on the number of CTAs, diversity of individuals that have completed the course and continue endorse the overall training and information, we have been able to better position Galveston's hospitality and service to increase our visitors experience."
Meg Winchester, CTA, Director
Galveston Island Convention & Visitors Bureau