Anthony Parker, CTA, Grand Rapids, MI
Director of Parking, Amway Hotel Corp.
"For the last couple years, I have coordinated the Guest Service Training for the Amway Grand Plaza Hotel and to be able to merge these trainings together and share with our associates “the bigger picture” of the impact we can all have throughout the city. Guest Service goes far beyond our hallways and doors and we are always trying to find ways to integrate our passion throughout the city, share our excitement with other businesses, and develop relationships within the community."
Desha Creecy , Asst. General Manager of The Trolley, says of the CTA Program, "our team has really benefitted from the Exceeding Customer Expectations training. Our drivers actively listen to our customers for opportunities to provide help in any way they can." Each front-line employee is required to become a CTA to graduate from Arlington Trolley's Employee Training Program...READ MORE
"The customer service aspect of the program is a strong one. Combined with learning about local attractions, and reliable resources - it is something that the entire county has been able to rally behind. The program has broken down barriers that once existed between each of the 19 municipalities in the county. The communities now help each other out, recognizing that when we share each other's attractions, everyone benefits."
Jack Moneypenny, CTA, President/CEO
Door County Visitors Bureau