CTA SPOTLIGHT

Mary E. Higbie, CTA
Irving, TX
Mary E. Higbie, CTA <br> Irving, TX
Everything we do in life helps to prepare us for something else....whether we do it for pay or as a volunteer. So my customer service background with several of the different airlines has taught me a variety of tools which serve me well as a museum guide and meeting the public. “Being a CTA has brought recognition...

EMPLOYER SPOTLIGHT
GO Airport Connection has over 60 CTAs on staff! GO Airport Connection front-line employees are required to obtain their CTA certification within 90 days of being hired. General Manager, Mike Schneider says, "The biggest benefit to us has been seeing the level of pride that our employees take in their job. They are asking customers more questions about what they are interested in, what they want to know and thus, providing a better customer experience." Not only does GO Airport Connection pay the enrollment fee for each employee...

TESTIMONIAL

“I was really impressed with the CTA course. With the history of North Texas, orientation with tourist interests, and basic service training, it undoubtedly will help our front line service personnel be true ambassadors to our visitors.”

D. S. Freeman, Jr., Chairman
Dallas Convention and Visitors Bureau
Launch Date: May 2009

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