CTA SPOTLIGHT

Tom Yates, CTA
Lexington, KY
Tom Yates, CTA <br> Lexington, KY
Tom began working at DeSha's Restaurant in 1985 and has done almost every job in the restaurant. His passion for theatre, cooking, and hospitality has brought him to where he is now. He loves the front of house of the restaurant because of the interaction with tourists and customers. He says, "people ask one simple question, and I'm pulling out maps...

EMPLOYER SPOTLIGHT
"Our staff now provides a higher level of service and helps our visitors have a better experience," says Elizabeth Hurst, Visitor Center Manager of the Buffalo Trace Distillery in Lexington. She says, "I recommend the training to colleagues as a great group activity. It brings new excitement to your job." Buffalo Trace Distillery is a family-owned company based in Franklin County, Kentucky...

TESTIMONIAL

"The focus groups accelerate buy-in to the program by the community and provide instant feedback and insights from the stakeholders. In addition, the predicted attributes of the CTA program played out in the focus groups, reinforcing the value and validity of the program."

Lee Hladki, President/CEO
Greater Lansing CVB
Launch Date: August 2010

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