Anthony Parker, CTA, Grand Rapids, MI
Director of Parking, Amway Hotel Corp.
"For the last couple years, I have coordinated the Guest Service Training for the Amway Grand Plaza Hotel and to be able to merge these trainings together and share with our associates “the bigger picture” of the impact we can all have throughout the city. Guest Service goes far beyond our hallways and doors and we are always trying to find ways to integrate our passion throughout the city, share our excitement with other businesses, and develop relationships within the community."
Of course, Rochester, MN is well known for Mayo Clinic, but did you know 80% of their patients are treated as outpatients? So, where do they stay, what do they do, and where do they eat? Well, the Canadian Honker Restaurant & Catering is a welcoming dining option. Owners and CTAs, Cris and Joe Powers' pride in their community shows...READ MORE
"Enhancing the visitor experience was a top priority for the SACVB and we are thrilled that the San Antonio hospitality community has embraced the nationally acclaimed Certified Tourism Ambassador program. We are proud that our partners have utilized the certification curriculum as a way to invest in their employees and to ensure that every visitor continues to receive the exceptional service that San Antonio is known for."
Casandra Matej, CTA, Executive Director
San Antonio Convention and Visitors Bureau