"I enjoy the opportunity the CTA program provides to be accredited for the knowledge I have accomplished and service I provide to the City of Irving and its visitors,” Dava says. Dava began her career in the hospitality industry at the Irving Convention and Visitors Bureau in 1997 – she quickly flourished to become an endless resource of information to Irving visitors...
EMPLOYER SPOTLIGHT
GO Airport Connection has over 60 CTAs on staff! GO Airport Connection front-line employees are required to obtain their CTA certification within 90 days of being hired. General Manager, Mike Schneider says, "The biggest benefit to us has been seeing the level of pride that our employees take in their job. They are asking customers more questions about what they are interested in, what they want to know and thus, providing a better customer experience." Not only does GO Airport Connection pay the enrollment fee for each employee...
TESTIMONIAL
Greater Phoenix CVB
"The Greater Phoenix CVB is proud to be working with our industry partners on the Valley Tourism Ambassadors Program. As attractive as our destination is, so often it's the people visitors encounter at our hotels and attractions who have the power to make the most lasting impression. This certification process shows we are committed to helping our front-line tourism representatives deliver a level of hospitality, knowledge and passion that is as memorable as our sunny weather and scenic beauty."
Steve Moore, President & CEO
Greater Phoenix Convention & Visitors Bureau
Launch Date: September 2007
Schedule of Classes
Step 1 - Select Program City Select the program city nearest you. CTA classes are offered throughout the program city area.