Venue Staff Can Make (or Break) an Attendee's Experience

Posted 09/27/2013
Samantha Whitehorne
Associations Now

A new report shows how venue staff can affect an attendee's meeting experience, which is backed up by CVBs investing in their local hospitality staff to ensure they deliver first-rate customer service.

In the past few months, I have written about how important it is for both exhibit staff and association staffers to be prepared for and educated about upcoming meetings and events. And now a report released earlier this week shows the same goes for venue staff.

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