Nicole Llido, CTA, Anaheim/OC, CA
Director of Information Technology and Visitor & Partner Services, Visit Huntington Beach – Surf City USA

"Last year, I attended a CTA event at Flight Deck in Anaheim. The opportunity to fly in an F-16 jet simulator was one of the most fun experiences I’ve had as a CTA. One day, while dropping off items in our Visitor Information Kiosk, a woman asked about activities she could do with her grandson, who was coming to town for his birthday. I told her about Flight Deck, along with other area activities, and was able to give her first-hand information about the experience and how great it is. She left excited to bring her grandson to this newly discovered activity."

"We have always relied on our front line personnel throughout Columbia to be great ambassadors for our destination. The implementation of the CTA program has allowed us to ensure that everyone is welcoming and sending the same messages to the thousands of visitors we have every week. We've had people go through our program ranging from hoteliers to real estate agents and police officers to bartenders, and the feedback from participants has been enthusiastic. Being a CTA city gives us an advantage because we know our visitors are welcomed to our community and given an experience that is above and beyond their expectations."

Amy Schneider, CTA, Director
City of Columbia MO/Convention & Visitors Bureau