Enhancing the Visitor Experience ™
Industry-Recognized Certification
Enhancing the Visitor Experience ™
Industry-Recognized Certification
Enhancing the Visitor Experience ™
Industry-Recognized Certification
Enhancing the Visitor Experience ™
Industry-Recognized Certification
Enhancing the Visitor Experience ™
Industry-Recognized Certification
Enhancing the Visitor Experience ™
Industry-Recognized Certification
MyCTALogin
Forgot Username/PasswordWELCOME TO CTA
Investing In Your Destination's
People Infrastructure
The Certified Tourism AmbassadorTM (CTA) program is industry-recognized certification that aligns the destination's people infrastructure ─ its stakeholder businesses and front-line ─ to increase tourism by Enhancing the Visitor ExperienceTM. With over 17,000 current CTAs and 50,000 certified since its inception, this affordable program drives visitor spending through in-depth knowledge of the destination 'product'; gives destinations a competitive advantage; and ensures consistent delivery of a positive destination brand experience. In today's consumer-driven world, savvy destinations realize the importance of CTA. More
CTA DESTINATIONS
Destinations Committed to the Visitor Experience.
Over 17,000 CTAs & Growing!
- CTA Spotlight
- Testimonials
CTA Spotlight
Amy Huggins, CTA, Columbus, OH
2015 Tourism Ambassador Institute 'CTA of the Year'
Name a specific example of how being a CTA helped you help a visitor?
"I cannot think of just one. I feel as if CTA should not be something you do, but instead it should be part of who you are. So I encompass all traits of a CTA in everything I do each day."
Testimonials
“As Bermuda continues to improve its position in the global tourism marketplace, quality customer service is an absolute necessity. It’s table stakes, in a highly competitive game for visitor dollars, jobs and economic impact. The CTA program is a fundamental part of the platform which is delivering these customer service improvements to the Bermuda hospitality product.”
Karla Lacey, CTA, COO
Bermuda Tourism Authority
MyCTALogin
Forgot Username/PasswordCTA In The News
Bermuda Shorts and a Huge Smile are Proudly Worn by the First International CTA of the Year
Posted 07/11/2019Bermuda businessman Dennie O'Connor, CTA sees hospitality not as a job, but a passion. A Read More
Destination Ann Arbor to receive 2019 Yankee Air Museum Visionary Award
Posted 03/12/2019FOR LOVE OF THE CITY: MEET ANAHEIM’S CERTIFIED TOURISM AMBASSADORS
Posted 03/03/2019Kent tourism officials report full slate of activities on tap
Posted 02/24/2019Kent tourism officials report full slate of activities on tap
Posted 02/24/2019Greater Columbus Convention Center Announces Promotions of Amy Huggins and Lea Westerfield
Posted 02/21/2019Franklin County Visitors Bureau Highlights Growing CTA Program in 2018
Posted 12/21/2018Volunteers join ambassador effort to boost Calhoun County tourism
Posted 04/16/2018Sonoma County tourism ‘ambassador’ program drives up visitor spending
Posted 03/26/2018Battle Creek, Calhoun County, Michigan announces CTA Program
Posted 12/29/2017Jack Moneypenny, CEO, CTA Recognized for 10 Years of Service
Posted 10/26/2017At-Large CTA Troy Thorn is Part of Chesapeake Conference Center History
Posted 09/13/2017Become a Grand Rapids Ambassador
Posted 12/23/2015Click on the link to view this great video! Become a Grand Rapids Ambassador Read More
CVG leads region in Certified Tourism Ambassador program training
Posted 12/21/2015COVINGTON, Ky. (Dec. 21, 2015) - The Cincinnati/Northern Kentucky Airport (CVG) has had 49 Read More
This Isn't Peanuts!
Posted 09/09/2015Volunteer at Charles Schultz Sonoma County Airport Puts CTA Program Over Milestone 15,000 CTAs Read More
Lawton Fort Sill now home to Certified Tourism Ambassadors
Posted 06/03/2015LAWTON, Okla._Tourism partners in Lawton Fort Sill received a national certification in hospitality Read More
2015 International CTA of the Year Aims to Give Greater Columbus Visitors the Ultimate Experience
Posted 06/01/2015Amy Huggins, CTA wants every visitor to leave with a smile and a great feeling. Amy Huggins, Read More
All-Star Ambassadors Prepare to Help Visitors...
Posted 04/29/2015by Larry Davis Local12 Note: Click on link at bottom to see video story. CINCINNATI -- It Read More
Tourism 'ambassadors' will help city visitors
Posted 04/20/2015Did you know Cincinnati was the first U.S. city to establish a Jewish hospital and publish greeting Read More
Cincinnati recruiting tourism ambassadors for All-Star game events
Posted 04/16/2015by Erik Zarnitz WLWT5 Note: Click on link at bottom to see video story. CINCINNATI -The Read More
Tourism ambassadors help sell Lansing
Posted 04/15/2015by Vickki Dozier Lansing State Journal In 2010, the Greater Lansing Convention & Visitors Read More
Hospitality Month is launched
Posted 03/31/2015by Sarah Lagan The Royal Gazette Hospitality Month was launched at City Hall this afternoon Read More
Hospitality ambassadors 'polish' Rochester's apple
Posted 03/27/2015by Jeff Kiger PostBulletin.com While Rochester is known for its hospitals, hospitality is key Read More
Experience Columbus Certifies 2,000 Tourism Ambassadors
Posted 03/24/2015COLUMBUS - Since launching the Greater Columbus Tourism AmbassadorTM Program in 2013, Experience Read More
Rebranding brings multimillion-dollar boost to N. Ky. tourism
Posted 03/20/2015A new branding campaign is being credited for an $11 million increase in economic impact from Read More
Our town is a tourist destination
Posted 03/08/2015by Amy Schneider, CTA Columbia Daily Tribune The mission of the Columbia Convention and Read More
Lake County CTA program conducts first focus groups; county, Marymount collaborate
Posted 01/29/2015Lake County News LAKE COUNTY, Calif. - On Dec. 9, the Lake County Board of Supervisors, upon the Read More
America’s Cup is an airport ‘game changer’
Posted 01/22/2015The Royal Gazette by Sarah Lagan Higher visitor numbers during the America's Cup, a certified Read More
Alcoa High students become tourism ambassadors
Posted 09/25/2014By Matthew Stewart The Daily Times Blount County's tourism development program has found its Read More
Enhancing visitors' experience
Posted 07/17/2014Galveston Daily News By JOHN WAYNE FERGUSON GALVESTON - A Park Board-sponsored program has Read More
Joe Jarosh is CTA of the Year
Posted 07/17/2014Green Bay Press Gazette Without Door County business owner Joe Jarosh, a Certified Tourism Read More
Grand Rapids CTA Program Recognized As The Fastest Growing In The Country
Posted 06/12/2014In just ten months Experience Grand Rapids has trained 1,002 CTAs GRAND RAPIDS, Mich. (June 12, Read More
Mississippi transplant is Stockton’s lead ambassador
Posted 05/21/2014Central Valley Business Journal STOCKTON - Joshua Mangum is a relative newcomer to Stockton, but Read More
Fort Collins plans state-first tourism program
Posted 05/19/2014by Pat Ferrier The Coloradoan More than 1 million tourists visit Fort Collins every year. The Read More
Galveston Island Convention & Visitors Bureau Launches CTA Program
Posted 05/09/2014Galveston Island, TEXAS (May 5, 2014) - In an effort to enhance the tourist experience, the Read More
CTA Founder Receives Honor
Posted 03/25/2014Congratulations to Mickey Schaefer, CEO & founder of the Tourism Ambassador Institute and the Read More
The Impression That You Get
Posted 02/01/2014by Jennifer N. Dienst PCMA Magazine When it comes to destinations, you can talk about brands Read More
Tourism Ambassadors group keeps growing
Posted 01/22/2014Green Bay Press Gazette Eleven more people have completed the Certified Tourism Ambassador (CTA) Read More
Healthy Living in Rochester: The Mayo Clinic Effect
Posted 01/10/2014by Beth Erickson Virgin Atlantic Blog Exceptional Service Whether you're a patient Read More
CTA Accredited Provider Summit Hailed by Attendees
Posted 01/07/2014by Todd McElwee USAE News More than 30 Certified Tourism Ambassador (CTA) program leaders Read More
Columbus Becomes Fastest Destination In America To Certify 1,000 Tourism Ambassadors
Posted 11/06/2013FOR IMMEDIATE RELEASE Read More
San Antonio CVB Tourism Ambassador Program Certifies 1,000
Posted 11/01/2013Texas Meeting + Events The San Antonio Convention and Visitors Bureau has certified 1,000 Read More
CTA Program Bestows 10,000th CTA in Columbus
Posted 10/02/2013by Dave Kovaleski MEETINGSNET The Certified Tourism Ambassador program reached a milestone in Read More
Venue Staff Can Make (or Break) an Attendee's Experience
Posted 09/27/2013Samantha Whitehorne Associations Now A new report shows how venue staff can affect an Read More
Be part in making Grand Rapids great
Posted 09/23/2013Wood TV GRAND RAPIDS, Mich (WOOD) - During ArtPrize, the community opens up to thousands of Read More
Greater Lansing CVB: FOX47 Morning Blend
Posted 09/18/2013Senior V.P. Julie Pingston talks about how to become a Certified Tourism Ambassador through the Read More
Could you be an ambassador for Grand Rapids?
Posted 08/14/2013by Andrew Krietz MLive.com GRAND RAPIDS, MI - The next time someone looks Read More
How well do you know Grand Rapids?
Posted 08/14/2013GRAND RAPIDS, Mich. (WOOD) - How well do you know Grand Rapids, Kalamazoo or Lansing? Enough to be Read More
Tourism Ambassadors welcome visitors to Sonoma County
Posted 07/09/2013by Robert Digitale The Press Democrat Wanting a glimpse of some of the attractions Read More
Travel and tourism week: The secret's out
Posted 05/08/2013by Warren Bluhm Door County Advocate Christine Salmon reminded participants about the Read More
A plan for Michigan’s tourism industry
Posted 05/07/2013by Charlsie Dewey Grand Rapids Business Journal Well timed with the goals of the Read More
Dublin to begin CTA Program
Posted 04/27/2013by Jennifer Holt ThisWeek Community News Dublin is creating its own special kind of Read More
500th Sonoma County Tourism Ambassador Certified
Posted 04/12/2013SONOMA COUNTY, CALIF. - Sonoma County Tourism certified its 500th tourism ambassador, six months Read More
Chamber training to support tourism
Posted 04/05/2013The Record STOCKTON - Aiming to improve the tourist's experience of Stockton, the Convention Read More
Blount to start state’s first Certified Tourism Ambassador Program
Posted 04/02/2013The Daily Times Blount County is establishing the first Certified Tourism Development Read More
16 Earn Tourism Ambassador Designation
Posted 03/13/2013Door County Daily News Door County now has 16 new tourism ambassadors. The 16 completed the Read More
Volunteer ‘ambassadors’ to help Arnold Sports Festival attendees
Posted 02/26/2013by Brian R. Ball Columbus Business First More than 300 bellhops, concierge service Read More
GREATER COLUMBUS CERTIFIED TOURISM AMBASSADOR PROGRAM LAUNCHED
Posted 02/26/2013COLUMBUS, OH (Feb. 26, 2013) Just in time for Columbus largest annual event, 300 new tourism Read More
Mayor, Local Officials Graduate CVB Ambassador Program
Posted 01/30/2013CORPUS CHRISTI (Kiii News) - Corpus Christi Mayor Nelda Martinez is the newest ambassador for Read More
San Antonio Convention and Visitors Bureau Launches Certified Tourism Ambassador Program
Posted 11/20/2012In keeping with San Antonio's priority on the attendee experience, the San Antonio Convention & Read More
Tourism bureau wants rep in Mexico
Posted 10/29/2012by Neal Morton mySA As convention bookings and hotel occupancy rates inch closer to Read More
Sonoma County puts out welcome mat for tourists
Posted 03/04/2012By STEVE HART THE PRESS DEMOCRAT Each year, Sonoma County draws 7 million visitors, who spend Read More
City wants to fluff up the welcome mat
Posted 07/01/2011July 1, 2011 Post-Bulletin.com, Rochester, MN By Ken Hanson kenhanson@postbulletin.com It's Read More
Baltimore's Inner Harbor Gears Up for Summer Tourism
Posted 06/14/2011by Amy McNeal bmore - Baltimore News Tourism is heating up for the summer in Baltimore. As the Read More
Stites: We must be advocates for region to boost tourism
Posted 06/12/2011by Doug Stites Lansing State Journal Have you ever thought about making Greater Lansing even Read More
Door County celebrates National Tourism Week
Posted 05/13/2011by Warren Bluhm Door County Advocate If you're in Door County, it must be time to unwind. Read More
It's Happening in Lansing
Posted 05/10/2011Scott Keith is president and CEO of Lansing Entertainment & Public Facilities Authority (LEPFA) Read More
Area Workers Learn to Promote Tourism
Posted 08/25/2010When people visit the Lansing area, their experiences can be shaped by encounters with taxi Read More
Frisco leaders converge on Collin College for ambassador program
Posted 06/15/2009A mayor, chamber of commerce president, executive chef, a police officer and a college student Read More
Anaheim signs up Disney District workers for tourism etiquette classes
Posted 08/03/2008The Los Angeles Times Paloma Esquivel Los Angeles Times Staff Writer If Disneyland is Read More
