Nicole Llido, CTA, Anaheim/OC, CA
Director of Information Technology and Visitor & Partner Services, Visit Huntington Beach – Surf City USA

"Last year, I attended a CTA event at Flight Deck in Anaheim. The opportunity to fly in an F-16 jet simulator was one of the most fun experiences I’ve had as a CTA. One day, while dropping off items in our Visitor Information Kiosk, a woman asked about activities she could do with her grandson, who was coming to town for his birthday. I told her about Flight Deck, along with other area activities, and was able to give her first-hand information about the experience and how great it is. She left excited to bring her grandson to this newly discovered activity."

"Enhancing the visitor experience was a top priority for the SACVB and we are thrilled that the San Antonio hospitality community has embraced the nationally acclaimed Certified Tourism Ambassador program. We are proud that our partners have utilized the certification curriculum as a way to invest in their employees and to ensure that every visitor continues to receive the exceptional service that San Antonio is known for."

Casandra Matej, CTA, Executive Director
San Antonio Convention and Visitors Bureau