Sarah Kruer, CTA, Anaheim/Orange County, CTA
Director of Tourism Development, South Coast Plaza

"I’m born and raised Orange County and have parents who know quite a bit of local history, so I thought I was fairly well-educated about the destination, but I learned so much! It was great to receive the CTA education and training – I feel much more knowledgeable about the evolution of tourism in Orange County and enjoy sharing that with others. I love the opportunity to make someone’s visit to South Coast Plaza/Orange County easier, more fun, and memorable and I’m able to do that thanks to great networks like CTA."

"Our CTA program has grown into the largest in the U.S. and Bermuda, a distinction that is tangible evidence of our community-wide commitment to the visitor experience. Each one of our 2,000 active CTAs contributes to the Columbus experience for visitors by making them feel welcome, delivering excellent customer service and providing customized information about things to see and do. We know, also, that people enjoy getting involved with the CTA program. Our training sessions become lively exchanges where people not only learn new things, but also share their perspectives on what makes Columbus special. A camaraderie and pride has developed among our CTAs, and that shines through in the service they provide to visitors."

Brian Ross, CTA, President & CEO
Experience Columbus