CTA Spotlight

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Lisa Kristensen, CTA, Columbus, OH
Guest Relations Mgr., Columbus Zoo and Aquarium & Zoombezi Bay

"Having guests visit often from overseas the CTA program has encouraged my family to get out and explore new things. Also in every class we teach I walk away with a list of things to do, see, and places to eat! Being a CTA is a great! I learn new things all of the time and am encouraged and more likely to do things I may not have done before!"


Employers

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Denise and Greg Stillman, both CTAs, own the popular Parkwood Lodge and manage three other Foremost Resorts properties in Door County. Denise says, she and her front-line CTAs not only ensure guests enjoy their visit after checking in, but also motivate guests to stay longer, when making their reservations...

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Testimonials

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"Enhancing the visitor experience was a top priority for the SACVB and we are thrilled that the San Antonio hospitality community has embraced the nationally acclaimed Certified Tourism Ambassador program. We are proud that our partners have utilized the certification curriculum as a way to invest in their employees and to ensure that every visitor continues to receive the exceptional service that San Antonio is known for."

Casandra Matej, CTA, Executive Director
San Antonio Convention and Visitors Bureau

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