CTA Spotlight

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Dee Tokarski, CTA, Grand Rapids, MI
Airport Ambassador, Gerald R. Ford International Airport

"I LOVE being a CTA, because it gives me the opportunity to share my love of West Michigan with visitors, with residents, with the curious, and with those looking for something to do. People listen, because of the pin. People ask me about the pin, so I have the chance to tell them about the program and invite them to become a part of us. The camaraderie among those of us who are CTAs is wonderful!"


Employers

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Of course, Rochester, MN is well known for Mayo Clinic, but did you know 80% of their patients are treated as outpatients? So, where do they stay, what do they do, and where do they eat? Well, the Canadian Honker Restaurant & Catering is a welcoming dining option. Owners and CTAs, Cris and Joe Powers' pride in their community shows...

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Testimonials

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“As Bermuda continues to improve its position in the global tourism marketplace, quality customer service is an absolute necessity. It’s table stakes, in a highly competitive game for visitor dollars, jobs and economic impact. The CTA program is a fundamental part of the platform which is delivering these customer service improvements to the Bermuda hospitality product.”

Karla Lacey, CTA, COO
Bermuda Tourism Authority

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