CTA Spotlight

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Nicole Llido, CTA, Anaheim/OC, CA
Director of Information Technology and Visitor & Partner Services, Visit Huntington Beach – Surf City USA

"Last year, I attended a CTA event at Flight Deck in Anaheim. The opportunity to fly in an F-16 jet simulator was one of the most fun experiences I’ve had as a CTA. One day, while dropping off items in our Visitor Information Kiosk, a woman asked about activities she could do with her grandson, who was coming to town for his birthday. I told her about Flight Deck, along with other area activities, and was able to give her first-hand information about the experience and how great it is. She left excited to bring her grandson to this newly discovered activity."


Employers

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Denise and Greg Stillman, both CTAs, own the popular Parkwood Lodge and manage three other Foremost Resorts properties in Door County. Denise says, she and her front-line CTAs not only ensure guests enjoy their visit after checking in, but also motivate guests to stay longer, when making their reservations...

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Testimonials

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"The Certified Tourism Ambassador™ Program has been an integral component of our overall visitor experience strategy. It allows us constant engagement with our frontline and the ability to align our vision and communication with our hospitality and community partners. This program is an ultimate competitive advantage for our destination."

Brad Jones, CTA, Executive Director-CEO
Rochester MN CVB

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