CTA Spotlight

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Heather O'Neal, CTA, Ann Arbor, MI
The Himalayan Lodge

"Before becoming a CTA I thought I knew of all the hidden gems in our city. To my surprise since then I have learned there is still more to discover in this town. Now as a CTA I have permission to seek out new places and experience more of my city - the city where I was born. It’s like having a license to inquire, pry, learn, explore, discover so that I can share my knowledge with my next guests and the visitors I meet downtown and at the bells. And hopefully in part because of my CTA insights and demeanor, these visitors will return to the city I love - Ann Arbor."


Employers

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The logo says it all..."it's about you." To live up to that motto, Lexington Lansing Hotel team members aim to exceed visitor expectations and create memorable experiences for tourists and locals alike. With over 20 CTAs...

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Testimonials

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"The CTA program has given Baltimore a consistency among front line customer service personnel engaging them with factual information. Dozens of CTAs participated in the recent Fleet Week activities in Baltimore city that saw over 500,000 visitors during the course of that week."

Al Hutchinson, CTA, President
Visit Baltimore

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