CTA Spotlight

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Heather O'Neal, CTA, Ann Arbor, MI
The Himalayan Lodge

"Before becoming a CTA I thought I knew of all the hidden gems in our city. To my surprise since then I have learned there is still more to discover in this town. Now as a CTA I have permission to seek out new places and experience more of my city - the city where I was born. It’s like having a license to inquire, pry, learn, explore, discover so that I can share my knowledge with my next guests and the visitors I meet downtown and at the bells. And hopefully in part because of my CTA insights and demeanor, these visitors will return to the city I love - Ann Arbor."


Employers

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Of course, Rochester, MN is well known for Mayo Clinic, but did you know 80% of their patients are treated as outpatients? So, where do they stay, what do they do, and where do they eat? Well, the Canadian Honker Restaurant & Catering is a welcoming dining option. Owners and CTAs, Cris and Joe Powers' pride in their community shows...

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Testimonials

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"Our CTA program has grown into the largest in the U.S. and Bermuda, a distinction that is tangible evidence of our community-wide commitment to the visitor experience. Each one of our 2,000 active CTAs contributes to the Columbus experience for visitors by making them feel welcome, delivering excellent customer service and providing customized information about things to see and do. We know, also, that people enjoy getting involved with the CTA program. Our training sessions become lively exchanges where people not only learn new things, but also share their perspectives on what makes Columbus special. A camaraderie and pride has developed among our CTAs, and that shines through in the service they provide to visitors."

Brian Ross, CTA, President & CEO
Experience Columbus

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