CTA Spotlight

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Dee Tokarski, CTA, Grand Rapids, MI
Airport Ambassador, Gerald R. Ford International Airport

"I LOVE being a CTA, because it gives me the opportunity to share my love of West Michigan with visitors, with residents, with the curious, and with those looking for something to do. People listen, because of the pin. People ask me about the pin, so I have the chance to tell them about the program and invite them to become a part of us. The camaraderie among those of us who are CTAs is wonderful!"


Employers

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Denise and Greg Stillman, both CTAs, own the popular Parkwood Lodge and manage three other Foremost Resorts properties in Door County. Denise says, she and her front-line CTAs not only ensure guests enjoy their visit after checking in, but also motivate guests to stay longer, when making their reservations...

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Testimonials

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"Our CTA program has grown into the largest in the U.S. and Bermuda, a distinction that is tangible evidence of our community-wide commitment to the visitor experience. Each one of our 2,000 active CTAs contributes to the Columbus experience for visitors by making them feel welcome, delivering excellent customer service and providing customized information about things to see and do. We know, also, that people enjoy getting involved with the CTA program. Our training sessions become lively exchanges where people not only learn new things, but also share their perspectives on what makes Columbus special. A camaraderie and pride has developed among our CTAs, and that shines through in the service they provide to visitors."

Brian Ross, CTA, President & CEO
Experience Columbus

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