CTA Spotlight

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Brian Behler, CTA, Grand Rapids, MI
Assistant GM, JW Marriott Grand Rapids

What do you enjoy most about being a CTA?
“The CTA program within Experience Grand Rapids is really a great signature tool for our city to sell and be the best. I really enjoy the history and the hidden treasures that I have gain knowledge of and share with our visitors.”


Employers

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Of course, Rochester, MN is well known for Mayo Clinic, but did you know 80% of their patients are treated as outpatients? So, where do they stay, what do they do, and where do they eat? Well, the Canadian Honker Restaurant & Catering is a welcoming dining option. Owners and CTAs, Cris and Joe Powers' pride in their community shows...

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Testimonials

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“As Bermuda continues to improve its position in the global tourism marketplace, quality customer service is an absolute necessity. It’s table stakes, in a highly competitive game for visitor dollars, jobs and economic impact. The CTA program is a fundamental part of the platform which is delivering these customer service improvements to the Bermuda hospitality product.”

Karla Lacey, CTA, COO
Bermuda Tourism Authority

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