CTA Spotlight

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Sarah Kruer, CTA, Anaheim/Orange County, CTA
Director of Tourism Development, South Coast Plaza

"I’m born and raised Orange County and have parents who know quite a bit of local history, so I thought I was fairly well-educated about the destination, but I learned so much! It was great to receive the CTA education and training – I feel much more knowledgeable about the evolution of tourism in Orange County and enjoy sharing that with others. I love the opportunity to make someone’s visit to South Coast Plaza/Orange County easier, more fun, and memorable and I’m able to do that thanks to great networks like CTA."


Employers

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"Since our staff has become certified, they are now more proactive, more confident, more approachable and always have a smile on their face. They are able to draw the visitor out and offer accurate and personalized information," says Missy Geppi-Bowersox, Executive Vice President of the Geppi's Entertainment Museum in Baltimore. She says, "People CHOOSE where they want to spend their travel dollars, and we want them to spend with us...

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Testimonials

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“I was really impressed with the CTA course. With the history of North Texas, orientation with tourist interests, and basic service training, it undoubtedly will help our front line service personnel be true ambassadors to our visitors.”

D. S. Freeman, Jr., (Then) Chairman
Dallas Convention and Visitors Bureau
Launch Date: May 2009

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