Janice Stewart, CTA, Baltimore, MD
Office Manager, Visit Baltimore

"I enjoy wearing the CTA pin as a badge of honor that reminds me of my covenant to Baltimore City; to honor, support and represent my hometown with sensitivity, integrity and willingness to serve the public and guests in Baltimore. I love networking with fellow CTAs as we enjoy the various establishments, venues, hotels, restaurants, museums and the list goes on and on!"

The logo says it all..."it's about you." To live up to that motto, Lexington Lansing Hotel team members aim to exceed visitor expectations and create memorable experiences for tourists and locals alike. With over 20 CTAs...

“As Bermuda continues to improve its position in the global tourism marketplace, quality customer service is an absolute necessity. It’s table stakes, in a highly competitive game for visitor dollars, jobs and economic impact. The CTA program is a fundamental part of the platform which is delivering these customer service improvements to the Bermuda hospitality product.”

Karla Lacey, CTA, COO
Bermuda Tourism Authority