CTA Spotlight

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Lisa Kristensen, CTA, Columbus, OH
Guest Relations Mgr., Columbus Zoo and Aquarium & Zoombezi Bay

"Having guests visit often from overseas the CTA program has encouraged my family to get out and explore new things. Also in every class we teach I walk away with a list of things to do, see, and places to eat! Being a CTA is a great! I learn new things all of the time and am encouraged and more likely to do things I may not have done before!"


Employers

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Denise and Greg Stillman, both CTAs, own the popular Parkwood Lodge and manage three other Foremost Resorts properties in Door County. Denise says, she and her front-line CTAs not only ensure guests enjoy their visit after checking in, but also motivate guests to stay longer, when making their reservations...

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Testimonials

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“As Bermuda continues to improve its position in the global tourism marketplace, quality customer service is an absolute necessity. It’s table stakes, in a highly competitive game for visitor dollars, jobs and economic impact. The CTA program is a fundamental part of the platform which is delivering these customer service improvements to the Bermuda hospitality product.”

Karla Lacey, CTA, COO
Bermuda Tourism Authority

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