CTA Spotlight

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Amy Huggins, CTA, Columbus, OH
2015 Tourism Ambassador Institute 'CTA of the Year'

Name a specific example of how being a CTA helped you help a visitor?
"I cannot think of just one. I feel as if CTA should not be something you do, but instead it should be part of who you are. So I encompass all traits of a CTA in everything I do each day."


Employers

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"Since our staff has become certified, they are now more proactive, more confident, more approachable and always have a smile on their face. They are able to draw the visitor out and offer accurate and personalized information," says Missy Geppi-Bowersox, Executive Vice President of the Geppi's Entertainment Museum in Baltimore. She says, "People CHOOSE where they want to spend their travel dollars, and we want them to spend with us...

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Testimonials

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"Sonoma County is the size of a state or a small country with more than 40 cities, towns and villages and 16 different, distinctive wine regions. The CTA program has been especially effective in reaching out to all corners of our destination community by empowering and connecting our front line hospitality staff so they can better serve our 7.5 million annual visitors."

Kenneth J. Fischang, CHME, CMP, CTA, President/CEO
Sonoma County Tourism

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