CTA Spotlight

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Amy Huggins, CTA, Columbus, OH
2015 Tourism Ambassador Institute 'CTA of the Year'

Name a specific example of how being a CTA helped you help a visitor?
"I cannot think of just one. I feel as if CTA should not be something you do, but instead it should be part of who you are. So I encompass all traits of a CTA in everything I do each day."


Employers

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Denise and Greg Stillman, both CTAs, own the popular Parkwood Lodge and manage three other Foremost Resorts properties in Door County. Denise says, she and her front-line CTAs not only ensure guests enjoy their visit after checking in, but also motivate guests to stay longer, when making their reservations...

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Testimonials

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"Our CTA program has grown into the largest in the U.S. and Bermuda, a distinction that is tangible evidence of our community-wide commitment to the visitor experience. Each one of our 2,000 active CTAs contributes to the Columbus experience for visitors by making them feel welcome, delivering excellent customer service and providing customized information about things to see and do. We know, also, that people enjoy getting involved with the CTA program. Our training sessions become lively exchanges where people not only learn new things, but also share their perspectives on what makes Columbus special. A camaraderie and pride has developed among our CTAs, and that shines through in the service they provide to visitors."

Brian Ross, CTA, President & CEO
Experience Columbus

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